Shipping & Delivery

This policy covers printed AnswerBanks ordered on aurapharmlab.com. Short version: every set is printed to order and delivered anywhere in India, usually in 5–7 days to metro cities and within 20 days elsewhere. Delivery is included in the price, and you get a tracking link by email. The longer version is below.

1. Where we deliver

Anywhere in India with a valid 6-digit PIN code. We don't ship outside India.

The price you see at checkout includes delivery. There is nothing more to pay when the parcel arrives, and we don't offer cash on delivery — every order is paid online through Razorpay.

2. How long it takes

Each set is printed for you by our print partner and then handed to a courier. Counted from your payment, and including printing:

• Metro cities: usually 5–7 days.
• Elsewhere in India: up to 20 days.

These are typical times, not guaranteed dates. Festivals, weather and courier delays in remote PIN codes can add a few days.

3. Couriers and tracking

Most parcels go by DTDC. Some go by Blue Dart, India Post or Delhivery, depending on your PIN code. We email you three times:

• when your order is confirmed, with your order number (it starts with HC-);
• when printing starts;
• when your parcel ships, with the courier's name, the tracking number and a link to your tracking page on aurapharmlab.com/track.

A new tracking number can take a few hours to show its first scan. If you order more than one set, they are printed and shipped together under one tracking number.

4. Your address, PIN code and mobile number

Please check them before you pay. The courier uses your mobile number to reach you if they can't find the address.

If you spot a mistake after paying, WhatsApp or email us straight away. We can correct it until the parcel is dispatched, but not once the courier has it. If a parcel is returned because the address, PIN code or mobile number was wrong or incomplete, or because nobody could take delivery, we'll send it again once you've paid the reshipping charge.

5. Lost, damaged or misprinted parcels

We replace them free. If your parcel arrives damaged, or pages are missing or misprinted, WhatsApp us a photo of the parcel and the affected pages within 48 hours of delivery, on +91 70214 57010.

If your tracking hasn't moved for a week, or your parcel hasn't arrived within 20 days of payment, contact us. We'll chase the courier, and if the parcel is lost we'll send a replacement.

6. Cancellations and refunds

Every set is printed for you, so an order can't be cancelled once it's paid. If we can't print or ship your order — for example, if no courier serves your PIN code — we refund the full amount. The details are in our Refund & Cancellation Policy.